Banking and finance

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The key to achieve success in baking and finance industry is to success is to deliver highly customized, appropriate and timely content and a high quality experience to the customers, no matter where the interaction happens –phone, online, in person or through ATM. At Ratchet Infotech, we have deep functional expertise in Banking and Financial operations and we focus on operational excellence and global delivery model.

Business Process Outsourcing (BPO)

At Ratchet Infotech, we manage all your banking and financial services so that you can focus on your core business issues. Our team of experts delivers solutions that standardizes financial service processes, renovates finance operations and lowers the costs. Our BPO services include:
  • Inbound sales, lead generation and customer care
  • Complaints handling, helpdesk, technical, fraud management
  • Collections, loan origination and servicing
  • Procure-to-Pay, Order-to-Cash, Record-to-Report and Compliance
  • Query resolution
  • Payment processing
  • Customer Value Management and Analysis

Technology

Ratchet Infotech has a brilliant track record of working with investment firms, insurance companies, leading corporate and retail banks, wealth management, treasury and security services companies around the world to maximize their business outcomes. We focus on rapid expansion of the customer touch points and how to effectively identify, serve and personalize customer engagement, and drive loyalty and cross- and up-sell opportunities. Our Technology services include:
  • Mobile and remote banking applications.
  • Credit Cards/Debit Cards/ACH/Electronic Check processing
  • E-Commerce Transaction Platforms
  • Electronic Bill Presentment/Payment (EBPP) - Consumer to Business Payments
  • Electronic Invoice Presentment/Payment (EIPP) - Business to Business Payments
  • Web based authentication, authorization and capture mechanisms
  • Secure e-transactions and payment gateways
  • Backoffice integration to Loan Approval and Processing Services