Technology

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Technology is changing at a fast pace and companies continue to explore new ways of managing costs and enhancing productivity through innovative outsourcing strategies. Outsourcing helps these companies to focus on business priorities while the technology partner develop new platform for them to grow their business in the market.

Business Process Outsourcing (BPO)

Ratchet Infotech offers advanced Information technology solutions to its clients to help them address a full spectrum of customer needs. Our services help the companies to increase efficiency in day-to-day operations, reduce their costs and deliver best-in-class customer experience. Our BPO services include:
  • Sales, customer care, technical support, and back office services
  • Pre-sales inquiries, inbound sales, order to cash and cross sell
  • Order management and warranty support
  • Software installation and troubleshooting
  • Customer satisfaction measurement and enhancement processes
  • Partner management and product fulfillment services

Technology

We have been helping a number of companies across the globe to cater to customer needs and to help them provide superior experience to their customers. Our technology services include:
  • Cloud software service
  • Financial and payment gateway processing
  • Enterprise Information Management
  • Social media strategy and consulting
  • Business Intelligence
  • Data and information security, identity, application and SDLC security
  • Server, network, and end-point security and continuous data protection