Media and entertainment

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The Media and Entertainment industry has been experiencing substantial changes in the market with the evolution of technology platforms such as e-Books and other electronic publications, multimedia on mobile devices, and upsurges in competition from free online content. Moreover, the habits of consumers are also changing and new competition is rising in different segments of the industry.
The Media consulting services of Ratchet Infotech help the companies to adapt to the changes, connect with their consumers, simply operations and gain the advantage of new opportunities.

Business Process Outsourcing (BPO)

At Ratchet Infotech is a global service provider in media and entertainment industry with clients from the United States, Canada, Australia, the UK, Europe and India. We ensure the best-in-class customer experience to our clients. Our BPO services include:
  • Sales, customer care and back office services
  • Advertising sales, cross-sell, order management
  • Subscription processing, product inquiries, technical support
  • Complaint management and query resolution

Technology

Our technology solutions help the companies to operate with better efficiency and effectiveness. Our approach focuses on offering customized solutions to assist our clients in meeting their business priorities. Our Technology services include:
  • Digital Asset Management (DAM) services
  • Digital analytics for Web, mobile, social media and more
  • Campaign performance analytics
  • Web analytics and reporting
  • Social media analytics and reporting
  • Advertising campaign management