Retail

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Retail and Consumer Packaged goods industry is facing a number of challenges including product commoditization, global competition, margin pressures, and seasonal hikes in demand. By concentrating on delivering superior customer experience, retailers can distinguish themselves in a crowded market. Ratchet Infotech focuses at providing advanced and innovative solutions for the growing areas of smart retail, retail modernization, analytics, social commerce, mobility, and next-generation stores experience.

Business Process Outsourcing (BPO)

Ratchet Infotech offers services in the retail sector across verticals and horizontals. We help you to connect with your customers and communicate with them as individuals. Our BPO services include:
  • Customer service, complaint management,
  • Query resolution
  • Technical support, and back office services
  • Vendor management and supply chain management
  • Pre-sales inquiries, inbound sales, order to cash

Technology

Ratchet Infotech has been providing full-service software solutions to Retailers, E-tailers and Retail IT vendors across the globe. We possess extensive expertise, knowledge and experience to cater the need of our clients and deliver a healthy customer experience. Our technology services include:
  • Bill Payment and e-Marketing solutions to fit your needs.
  • ERP and accounting platforms such as Microsoft Dynamics
  • Payment Gateways like Paypal, Transfirst, First Data, Merchant Warehouse and others
  • OMS (Order Management systems) such as Monsoon and others
  • Third-party APIs like eBay, Amazon and others