Telecommunication

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Telecommunication is one of the fastest growing industries in the world. It is primarily customer driven and hence being customer-responsive is essential for success in this industry. Today, telecommunication industry is facing a number of challenges such as hyper-competition, market saturation, high-dependence on content, slow uptake of new services, uncontrollable customer churn, and the economic downturn forcing to reduce cost and enhance productivity. Focusing on these issues may help the companies to improve customer retention and profitability.

Business Process Outsourcing (BPO)

Our BPO has a proven track record of delivering high quality customer service and ensuring incessant value addition. We have a customer base in US, the UK, Canada, Australia and Asia Pacific. Client relationship management is an integral part of our business strategy and we strive to offer the best service in telecom sector. Our BPO services include:
  • Customer lifecycle management
  • Management of inbound customer service, retention, collection, welcome calling
  • Complaint management and query resolution
  • Customer satisfaction measurement and improvement processes
  • Customer engagement and retention

Technology

Ratchet Infotech is a global leader in offering the most innovative and affordable solutions to the telecommunication industry. We offer technology solutions along with technology competency to improve the customer experience. Our IT services include:
  • End-to-end customer-premises equipment lifecycle managing application
  • Mobile Application for the Field Force
  • Mobile Reporting License
  • Web applications for managing the partners & dealers’ orders and phone guarantees
  • Billing and inventory application solutions