Top management


Ratchet has evolved under the direction of a dynamic leadership team. Our team comes with expertise across different fields including technical support, marketing, finance branding, operations and customer experience.

  • Customer satisfaction is our foundation.
  • A culture of delivering hassle free solutions.

Our key members

Board of Director - Navin Ahuja

Prior to coming on the board of Ratchet, Navin was the Chief Operating Officer of HSBC’s Financial Services Back office responsible for business and financial planning, service delivery of global process and acting as the Financial Controller of the Global Finance Centers. In his previous roles at American Express, Coca Cola, DuPont & British Oxygen, he headed Financial Planning, Treasury operations, ERP solution & implementations and international reporting functions. He is a Cost Accountant and has done his executive management program in Strategy & Value Creation from Goizueta Business School, Atlanta. He has been certified by SAP India on the Financials Controlling modules.

Executive Director - Caroline Redden

Caroline serves as Executive Director taking care of Business Development and Overall Operations. A graduate from Kolkatta University and management on import and export from Birla Institute of Liberal Arts and Management Science Kolkata. Has 20 years of experience in the corporate world and BPO Industry. Was associated with 3i Infotech taking care of thier international subsidiary Delta Service as VP Business Strategy, Was VP for Kasyap Iserve. Executive Director DMG (USA) taking care of operations in Asia. Director Opertaions for Altweb media (USA) taking care of Operations in Asia.

Chief Strategy Officer - Rakesh Dayani

Responsible for Managing the service delivery operations of Ratchet, Rakesh comes with extensive Finance & Accounting experience, including core skills in Systems, Control, Planning & Analysis, Project Management in an offshoring model. Having worked in organizations like HSBC, Genpact, E&Y and Airtel, Rakesh was Vice President at HSBC’s Financial Services back office prior to coming on the board with Ratchet. He is a Chartered Accountant by profession and is also a certified Green Belt in Quality..

Jaspreet Dhingra

Jaspreet is equipped with strong experience of Finance Systems operations, Financial Controls and Project Management with multinational organizations like HSBC & AmericanExpress. Prior to coming on the board of Ratchet, Jaspreet was the Assistant Vice President at HSBC’s Financial Services back office responsible for service delivery of Business MI, managing finance systems operations and acting as a bridge between business partners and operations team. He is a Chartered Accountant by profession and holds a professional degree in Projects Management.

Dilip Sadh

Dilip is President of Kabeer Consulting Inc , and Kabeer InfoTech Systems India Pvt Ltd. Dilip was an Associate Partner at IBM in the USA. Also worked as Sr Director with Accenture and Capegmini in USA.

He has total of 16 years of experience in SAP implementation across the globe. Dilip is a Professor at Indiana University of Pennsylvania (IUP) for MBA. He is Chairman of IT panel for MSME appointed by Govt of India.

He has been visiting faculty to various universities across the globe like Massachusetts Institute of Technologies (MIT), Rutgers's University, North Eastern, IUP,IIT Delhi, Rutgers and many Indian Universities.

He is written several papers on Supply chain Management topics and provided business process improvement consulting to more then 400 clients across globe.

Arvind Srivastava

Arvind leads Sales, pre sales, Solutioning, client relationship and revenue assurance in USA and India for all lines of Business.

Spread over 12 years, Arvind’s industry experience spans across IT/ITES, Banking and Insurance. His forte lies in Business Operations involving business development, new market entry, revenue growth, operations optimization, cost reduction, process development, service standards and operational policies for business excellence. Prior to joining us, He was serving as Associate Vice president in Indusind bank Ltd in India.

Arvind is Economics Graduate from Delhi University, CAIIB from Indian Institute of Banking & Finance and MBA from Lal Bahadur Shastri institute of Management. New Delhi India.

General Manager (HR & Admin) - Sanjay Rana

A post graduate in Master In Social Work from Kurkshetra University, Kurukshetra, Sanjay has 14+ years of experience and he is capable of conceptualizing Human Resource by way of Adroit in planning, evaluating and implementing strategies for healthier management of Human Resource.